Job Title: Relationship Officer – Commercial Banking
Reports To: Branch Manager
Location: Commercial Banking
JOB PURPOSE
To grow branch Commercial customer base in account numbers, deposits, assets and manage respective relationships at branch level.
JOB CONTEXT
- Manage client relationships to achieve the set sales targets, wallet share and ensure sustained business growth and profitability in the assigned customer segment.
- Sell, cross/upsell and deliver excellent sales and service of the bank’s products and services whilst building long-term profitable customer relationships.
- Provide assistance and support business units in order to grow relationships, business and revenue in a profitable and cost-effective manner.
- Understand client needs and objectives by identifying opportunities for all business units’ clients in addressing or escalating problems/challenges relating to sustainable growth and profitability.
KEY RESPONSIBILITIES
- Put in place a targeted pipeline with complete information on customer segmentation, target names, products, services, revenues, and profitability.
- Deliver set targets for deposits, risk assets, transactions, and revenue alongside effective management of clients.
- Target assigned customer segments within allocated time and call frequency to generate profitable sales.
- Ensure proper booking of all customer transactions including deposits, loans, revenues, and costs, and reconcile with Finance.
- Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment.
- Manage in-branch relationships to ensure the smooth running of accounts.
- Regularly review account performance.
- Conduct joint sales with other units and product teams with an emphasis on cross-selling to increase wallet share for Ecobank.
- Maintain a maximum NPL of 3% of portfolio and 1% of portfolio revenues.
JOB PROFILE
Experience & Qualifications
- Degree in Sales and Marketing or Commerce.
- Minimum 3 years of experience required.
- Sales experience in a financial environment.
- Customer-focused and result-oriented.
- Good verbal and written communication skills in languages relevant to assigned accounts.
- Ability to pull other resources to sell and deliver customer solutions.
- Good organizational and time management skills are highly desirable.
- Result-oriented team player.
Skills, Capabilities & Personal Attributes
- Customer Service
- Communication
- Business Acumen
- Interpersonal Skills
- Planning & Organizing
- Relating & Networking
HOW TO APPLY
Interested candidates should submit their application to: ETZ-RECRUITMENT@ecobank.com
Application Deadline: 09th October 2026
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